Do you have Cignal TV subscription? If you are experiencing problems, you may start to troubleshooting steps to possibly fix it.
Cignal Box Problems
Here are some of the most common problems when using the Cignal digital media box.
No channel cignal
Intermittent signal or choppy
Black screen only
No power
Troubleshooting Cignal Box
If you have any of the problems mentioned, you may initially do a troubleshooting step. How to troubleshoot Cignal box.
- Make sure that all cables are attached to the box and TV
- Ensure that the smart card is properly inserted and installed
- The weather plays an important role, a cloudy sky could block digital signals
- Restart the box if you experience problems, unplug then wait for about 1 minute
- The copper wire in the cable might be grounded
- The Cignal digital box is defective or damaged
Disconnected Service
If you do not have any channel line up, it is best to check whether you missed paying the previous month. A disconnection notice is delivered if you failed to pay on time.
Contact Customer Service
If all the initial troubleshooting fails, you may contact Cignal customer service numbers: 8888-5555 or 0949 997 7600 for Smart and 0917 658 5555 for Globe
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